VoIP & Call center
Yeastar VoIP & Call Center Solutions
Yeastar VoIP & Call Center Solutions
Yeastar is a global leader in providing modern VoIP phone systems, PBX appliances, and Call Center solutions for small to medium-sized businesses (SMBs). With easy-to-deploy hardware and cloud-based options, Yeastar combines enterprise-grade features, scalability, and cost-effectiveness — empowering businesses to communicate smarter.
Core Features of Yeastar VoIP Solutions
| Feature | Description |
|---|---|
|
PBX & Unified Communications |
Voice, video, instant messaging, conferencing, and file sharing in one platform |
| Auto-attendant & IVR | Smart call routing with customizable call flows |
| Call Queues & Ring Groups | Distribute calls efficiently among available agents |
| Mobile & Remote Access | Linkus apps for Windows, Mac, iOS, and Android |
|
Call Recording & Monitoring | Capture and supervise calls for training and compliance |
| CRM Integration |
Integrate with Salesforce, Zoho, HubSpot, Microsoft Teams, etc. |
| Live Reports & Analytics | Track performance, wait times, agent activity, and more |
| Video Conferencing | Host secure online meetings directly from the platform |
Yeastar Deployment Options
| Deployment | Description |
|---|---|
|
Cloud PBX (P-Series Cloud Edition) |
Hosted by Yeastar or partner – ideal for remote teams or businesses without local infrastructure |
|
On-Premises PBX (P-Series Appliance Edition) | Hardware-based PBX systems for full local control |
| Software Edition |
Deploy Yeastar PBX on your existing server (virtual or bare-metal) |
|
Mini PBX Appliances (S-Series) |
Compact, plug-and-play VoIP systems for small offices or branches |
Yeastar Product Families & User Sizing
P-Series PBX System
A powerful solution tailored for growing businesses needing advanced UC and call center
capabilities.
| Model | Type | User Range |
Max Concurrent Calls | Best For |
|---|---|---|---|---|
| P550 | Appliance | Up to 50 users | 25 | Small offices |
| P560 | Appliance | Up to 100 users | 30 | Mid-sized companies |
| P570 | Appliance | Up to 200 users | 60 |
Multi-department organizations |
|
P-Series Cloud | Cloud |
Scalable (10–500+) | Based on plan |
Remote teams, distributed offices |
|
P-Series Software | Software | Customizable | Custom |
Data centers, enterprise setups |
S-Series VoIP PBX (Entry-Level, Legacy Option)
| Model | Users | Concurrent Calls | Best Use Case |
|---|---|---|---|
| S20 | Up to 20 | 10 | Very small businesses, shops, clinics |
| S50 | Up to 50 | 25 | Small companies, branch offices |
| S100 | Up to 200 | 60 | Growing mid-sized firms |
| S300 | Up to 500 | 120 |
Large SMBs or centralized PBX management |
All S-Series devices can be upgraded with module expansions for more FXO/FXS/E1 interfaces.
Yeastar Call Center Capabilities
Yeastar’s built-in and add-on Call Center features help manage high-volume inbound and
outbound calls efficiently.
| Feature | Benefit |
|---|---|
| ACD (Automatic Call Distribution) | Distribute calls based on skill, availability, or priority |
|
Call Monitoring (Listen, Whisper, Barge) | Real-time agent support for training and QA |
| Wallboard & Reports |
Monitor live KPIs like queue length, wait time, dropped calls |
| Queue Callback |
Allow callers to request a callback without losing their position in queue |
| Call Tags & Dispositions |
Track call outcomes and reasons for improved follow-up |
|
Outbound Dialing (Preview/Power Dialer) | Increase agent productivity on outbound campaigns |
Compatible Devices & Hardware
| Device Type |
Examples (Compatible Brands) | Ideal Users |
|---|---|---|
| IP Phones |
Yealink, Fanvil, Cisco SIP, Grandstream | Office staff, reception, call agents |
|
Softphones / Linkus App | iOS, Android, Windows, macOS | Mobile staff, remote employees |
| Headsets |
Jabra, Plantronics, EPOS, Logitech | Call center agents, executives |
| Conference Phones | Yealink CP Series, Polycom |
Meeting rooms, collaboration spaces |
|
FXO/FXS/E1 Gateways | Yeastar TG, TA, TE Series |
PSTN/analog integration, legacy systems |
How to Choose the Right Yeastar Solution?
| Company Size | Recommended Model | Why It Works |
|---|---|---|
| 1 – 20 Users | S20, P550, or Cloud | Simple setup, easy admin, reliable UC features |
| 20 – 100 Users |
P560, S50, Cloud, or Software |
Scalable PBX with advanced IVR and CRM integration |
| 100 – 200 Users |
P570, S100, or Software | High-capacity call handling and call center tools |
| 200 – 500+ Users |
P-Series Software or Cloud |
Flexible deployment, complete call center suite, CRM, advanced routing |
|
Call Centers (Any Size) |
P570, Cloud, or Software |
Wallboards, SLA alerts, ACD, and reporting for agent-driven environments |
Security & Reliability
| Feature | Purpose |
|---|---|
| TLS/SRTP Encryption | Secure signaling and media |
| Firewall & IP Auto Defense | Protect against VoIP threats and SIP attacks |
| Automatic Failover | Redundant backup options for PBX uptime |
| Multi-site Support |
Connect remote offices securely over VPN/SBC |
Why Choose Yeastar?
✔ Affordable for SMBs
✔ Flexible Deployment Options
✔ Rich in Features & Integrations
✔ Scalable for Future Growth
✔ Built-in Call Center Tools
✔ User-Friendly Management
