VoIP & Call center
Grandstream VoIP & Call Center Solutions
Grandstream VoIP & Call Center Solutions
Grandstream Networks is a leading provider of VoIP and unified communication solutions tailored for businesses of all sizes. From IP phones and PBX systems to call center endpoints and video conferencing devices, Grandstream ensures flexibility, scalability, and reliability in every solution.
IP Phones
| Series |
Device Example | Key Features |
Users per Device | Best For |
|---|---|---|---|---|
|
GRP2600 Series (Carrier-Grade) |
GRP2612 / GRP2615 / GRP2670 |
HD audio, multiple SIP accounts, PoE, Wi-Fi/Bluetooth | 1 user |
SMBs, Enterprises, Call Centers |
|
GXP Series (Enterprise) |
GXP2170 / GXP2135 / GXP1630 |
Color screens, 4–12 lines, programmable keys | 1 user |
Office staff, customer service |
|
DP Series (Cordless DECT) |
DP750 Base + DP722 Handsets |
Long-range, mobility, supports up to 5 handsets/base |
1 user per handset |
Warehouses, logistics, retail |
|
WP Series (Wi-Fi Phones) |
WP810 / WP822 |
Dual-band Wi-Fi, HD voice, portable | 1 user |
Mobile staff, hospitals, education |
Call Center Headsets
| Device |
Connection Type | Features |
Max Users | Ideal Use |
|---|---|---|---|---|
| GUV3000 / GUV3005 | USB |
Noise cancellation, compatible with all Grandstream IP phones & PCs |
1 per user |
Call centers, remote workers |
|
Bluetooth Headsets (3rd-party compatible) | Wireless |
Used with WP series or GXP via Bluetooth dongle |
1 per user |
Agents on the move |
IP PBX Systems (UCM Series)
| Model |
Users Supported |
Concurrent Calls | Ideal Company Size |
|---|---|---|---|
| UCM6202 | Up to 500 users | 30 calls | Small businesses |
| UCM6204 | Up to 800 users | 45 calls | Medium-sized companies |
| UCM6304 | Up to 2000 users | 150 calls |
Large enterprises & multi-site organizations |
| UCM6510 | Up to 2000 users | 200 calls | Call centers, corporate HQs |
Key Features:
Call routing, IVR, voicemail, SIP trunking, video calling, mobile support, and call recording – all with zero licensing fees.
Video Conferencing & Collaboration Devices:
| Device | Type | Capacity | Best For |
|---|---|---|---|
| GVC3220 |
4K Video Conferencing System |
Up to 20 participants | Executive boardrooms |
| GVC3212 | Compact Video Unit |
Up to 6 participants |
Small meeting rooms, remote offices |
| IPVideoTalk | Cloud Meeting Platform | Scalable | Virtual meetings, webinars |
Networking & Infrastructure
| Device | Type | Use | Suitable For |
|---|---|---|---|
|
GWN7605 / GWN7630 |
Wi-Fi Access Points |
Seamless Wi-Fi for VoIP devices |
Offices, hotels, campuses |
| GWN7000 | VPN Router | Secure VoIP traffic, QoS | Multi-site deployments |
Solutions by Business Size
| Business Size | Devices Needed |
Total Users | Suggested Bundle |
|---|---|---|---|
|
Small (1–50 users) |
GRP2612/GRP2602, UCM6202, GUV3000 | 10–50 |
Entry-level bundle with 1 PBX + basic IP phones |
|
Medium (50–200 users) |
GXP2135/GRP2615, UCM6204/UCM6304, WP810 | 50–200 |
Mid-tier bundle with mix of desk and mobile phones |
|
Enterprise (200–2000 users) |
GRP2670, UCM6510, GVC3220, GWN7600 Series |
200–200 0 |
Scalable PBX + full IP network and video solutions |
| Call Centers |
GRP2615 + GUV3000 + UCM6510 |
50–1000 agents |
Advanced call routing, analytics, and call queue |
Why Choose Grandstream?
● All-in-One UC Solutions: Voice, video, mobility, security, and networking under one brand
● No Licensing Fees: All features included without extra cost
● Easy Management: Centralized provisioning & monitoring
● Secure & Scalable: Ideal for growing businesses & distributed teams
● High Compatibility: Works with major SIP platforms and cloud services
