VoIP & Call center
3CX VoIP & Call Center Solutions
Provided by Digital Planets, The Platinum Partner
3CX VoIP & Call Center Solutions
3CX is a globally trusted provider of VoIP (Voice over IP) and Call Center solutions that help businesses modernize communication, cut telecom costs, and boost productivity. 3CX offers an open-platform PBX system that’s flexible, cost-effective, and scalable for any business size — from startups to large enterprises.
Key Features of 3CX
| Feature | Description |
|---|---|
| Unified Communications |
Voice, video, chat, SMS, WhatsApp & conferencing — all in one platform. |
| Web-Based Management |
Administer your phone system via an intuitive browser-based dashboard. |
|
Softphone & Mobile Apps |
Native apps for Windows, macOS, iOS, and Android for remote teams. |
|
WebRTC Video Conferencing |
Browser-based video conferencing with screen sharing and recording. |
| Call Queues & IVR | Set up intelligent call routing, auto attendants, and ring groups. |
| CRM Integration |
Native integration with Salesforce, Zoho, HubSpot, Freshdesk, Microsoft 365, and more. |
|
Call Recording & Monitoring |
Monitor, whisper, or barge into live calls. Record all or selected calls based on policies. |
| Live Chat & WhatsApp |
Add chat & messaging to your website or business WhatsApp for multi-channel support. |
| Advanced Analytics |
Real-time dashboards, call reports, SLA monitoring, agent performance, and wallboards. |
3CX Deployment Options
|
Deployment Method | Description |
|---|---|
|
Cloud (Hosted by 3CX) |
Fully hosted and managed by 3CX — ideal for businesses wanting zero infrastructure management |
| Private Cloud |
Run 3CX in your own AWS, Azure, Google Cloud, or private cloud account. |
| On-Premises |
Install on your own Windows/Linux server or appliance in your local data center. |
| MiniPC / Appliance |
Ideal for small businesses — plug-and-play hardware PBX for up to 50 users. |
3CX Phone System Editions
| Edition | Best For | User Range |
|---|---|---|
| Startup FREE | Micro teams, freelancers, home offices | 1 – 10 users |
| Startup PRO |
Growing businesses with external support needs | Up to 20 users |
| Dedicated PRO | Mid-size companies with more advanced needs | 20 – 100 users |
| Enterprise Edition | Large enterprises with call center needs |
100 – 1000+ users |
3CX Call Center Capabilities
3CX provides a full-featured Contact Center Suite that improves customer engagement and boosts agent efficiency.
| Feature | Use |
|---|---|
| Call Queues & SLA Alerts |
Manage high call volumes with time-based routing and service-level alerting. |
| Live Agent Monitoring |
Listen in, whisper, or take over live calls to train or assist agents |
|
Call Back & Missed Call Alerts |
Notify customers of missed calls and give them the option to request a callback. |
| Advanced Call Reporting |
Visual reports on queue stats, abandoned calls, agent activity, and response times. |
| Wallboards |
Display live call stats on big screens for contact center performance tracking. |
| CRM Integration |
Auto-populate customer profiles and log calls directly into your CRM system |
| Chat to Voice Escalation | Convert a live chat into a phone call with one click |
| WhatsApp Integration |
Centralize WhatsApp conversations with call center routing and logging. |
Supported Devices & Hardware
3CX is hardware-agnostic, meaning you can use your existing IP phones, headsets, and
devices — or choose from 3CX-certified hardware.
| Device Type | Supported Models (Examples) | Ideal Users |
|---|---|---|
| IP Desk Phones |
Yealink, Fanvil, Snom, Cisco SIP Phones |
Receptionists, Sales, Support |
| Softphones | 3CX App for Windows/macOS |
Remote teams, mobile agents |
| Mobile Devices | 3CX App for iOS/Android |
On-the-go workers, field staff |
| Headsets |
Jabra, EPOS, Poly, Logitech USB/Bluetooth | Agents, executives |
| Conference Phones | Polycom Trio, Yealink CP Series |
Meeting rooms, boardrooms |
|
Mini PCs / Appliances | Intel NUC, Raspberry Pi for local PBX | Small office PBX (up to 50) |
Sizing Guide by Business Type
| Business Type | No. of Users | Recommended Setup |
|---|---|---|
|
Startup / Small Office | 1 – 20 users |
3CX Startup PRO, hosted or MiniPC appliance, Yealink or softphone devices |
| Growing SMB |
20 – 100 users |
3CX Dedicated PRO on cloud/on-prem, with IP phones & CRM integration |
| Enterprise |
100 – 500+ users |
3CX Enterprise Edition, with Call Center features, hybrid deployment, full reporting |
|
Call Center / BPO |
50 – 1000+ agents |
3CX Enterprise with wallboards, SLA, call recording, CRM & WhatsApp integration |
Security & Compliance
| Security Feature | Benefit |
|---|---|
| SRTP / TLS Encryption | Secure voice & signaling traffic |
| Brute-force Protection | Stops SIP-based hacking and bot attacks |
| IP Blacklisting | Blocks known malicious IP addresses |
| GDPR & HIPAA Support | Tools for meeting regulatory compliance requirements |
Why Choose 3CX?
✅ Cost-Efficient – Reduce telecom bills with VoIP and eliminate licensing per extension
✅ All-in-One – Call, video, chat, and messaging in a single platform
✅ Remote-Ready – Perfect for hybrid or remote work environments
✅ Flexible Deployment – Cloud, on-prem, or appliance
✅ Easy to Use – Intuitive admin panel and user apps
✅ Future-Proof – Scale up or down without switching platforms
